The boring but important stuff

 

Instead of repeating ourselves on each item listed, we have put it all here in one, easy to refer to, safe place. 

Stock availability and shipping times

All our handmade edible imagination is made to order.  We use only the highest quality ingredients.  This ensures optimum freshness and also means that you will be able to store our products for up to 6 months.  They must be stored in a cool dry place and out of direct sunlight.  NEVER store in the refrigerator!  It is too moist and will cause them to soften and colours to run and bleed.  As they are made to order, they will require drying time before they can be dispatched.  Typically, and as a rule of thumb, Sugarpaste items require 3 - 5 days and Royal Icing items require 5 - 7 days drying time.  Once dry, your edible imagination will be safely wrapped and packed to minimise the risk of damage in transit, then dispatched to you via your chosen delivery method.  We take the utmost care in packaging these delicate items and breakages are rare, however, they do occasionally happen.  We are very sorry, but we can not be held responsible for breakages in the post. 

If your order contains a mixture of items that are 'made to order' and 'ready to be dispatched', your order will be delayed until your 'made to order' items are dry so that they can all be posted as one package.

We aim to ship all orders within 7 days but we have to state that you should allow upto14 days for delivery (UK) to avoid any customers feeling let down.   Delivery to overseas customers vary from country to country but generally arrive within 7 - 10 days.   We would like to stress however, that the majority are shipped within 3 - 5 days. Over 90% of all "orders arrive within 7 days although please can we stress that we are governed by Distance Selling Regulations so, legally, have to state that orders will be delivered within 28 days.

 

Returns & Cancellations

Food safety is top priority and in accordance with food safety regulations, we can not accept returns on any edible items or items which are designed to come into contact with food even if unopened.  We will be happy to refund or replace any non-edible items

If you decide to cancel your order, please contact us in the first instance.  Providing your order has not been dispatched, a full refund will be given.

 

Colours

However much we try, it is impossible to show the exact colours of items.  Monitor settings vary hugely on each computer.  If you need a specific colour to be matched, please contact us for details of our colour match service.

 

Payment

We accept all major credit and debit cards through Paypal.  It is the safest and most widely used payment gateway for internet purchases.  You DO NOT need a Paypal account to be able to use it.

 

Last but not least

Please remember that placing an order constitutes your acceptance of the Terms and Conditions so please contact us if there is anything specific you wish to check.